Wantage

I am one of the Agents at Wantage and also hold the position of NFU Group Secretary for Farmers within the Vale & Wallingford area. I have been collaborating with NFU Mutual since 2009 and specialise in large farming and complex commercial risks. I act as a partner to my client’s businesses by helping them plan for the best but prepare for the worst. I have an honest and straightforward approach seeing possibilities in every situation to ensure protection and peace of mind is achieved. The team and I have a preference to build long lasting relationships where we are given the opportunity to get to know our clients, their characteristics and preferences – therefore giving you a tailored service and providing you with the local, personal service NFU Mutual prides themselves upon. 

I am one of the Agents at Wantage and have worked together with Hannah since 2016 and specialise in large or complex high net worth homes. Having previously worked for Silverstone I naturally have a keen interest in high performance cars too. I have a real enthusiasm for the products NFU Mutual offer but my realistic views ensure that my clients leave with the tools to make an informed decision. 

I support Hannah and David by overseeing the operational side of the business supporting areas such as finance, recruitment, compliance and marketing in the office. You may not find yourself speaking to me often but I’m always ensuring the environment we work in allows all team members to better support our clients. Fiercely organised and full of practical solutions my aim is to give the gift of time to my fellow team members so they can focus on you!

I provide expert customer service right from the start of the clients’ journey with NFU Mutual. I deal with all insurance queries but my areas of expertise include motor and home insurance. As a detail orientated person, I am alert to clients’ interests and genuinely listen to their concerns or complex requests ensuring they leave with a comprehensive understanding. 

I provide expert customer service from the moment I pick up the phone or greet you in person across all our products. With contagious enthusiasm I have quickly adapted to NFU Mutual life (having moved from an insurance company in Jersey). I love meeting new people and building relationships and I thrive in an environment where customers feel they can turn to me for encouragement and support, I’m always confident a positive outcome can be found!

I support the Agent Hannah with her client portfolio. Being results orientated I am extremely passionate about customer journeys – they need to be exemplary! As a tough negotiator I will liaise with internal NFU Mutual teams such as claims or underwriting to ensure a satisfactory outcome for our clients. Give me a problem and I can fix it! I can assist with all insurance queries but am always eager to add to my knowledge and keenly research significant new subjects that capture my interest.

I can provide quotations on all areas of insurance and specialise in introducing new clients to NFU Mutual. Rather than be transactional, I like to engage clients on a journey as I feel this allows me to better understand the risk and their own individual needs. Trust is very much at the forefront of my working style with the view of insuring new risks as a two-way conversation. 

I connect our clients to our network of specialists providing support for investments, pensions, key man and life insurance. Through regular contact I like to build harmonious relationships with clients and continually seek to maintain them. Working in insurance we all naturally have the desire to want to reduce risk but I can further support commercial clients who wish to be proactive with their health and safety requirements through the engagement of our Risk Management Services team.