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New Agriculture House, Blackbrook Park Avenue, Taunton, TA1 2FU

Welcome to NFU Mutual's Taunton branch where our aim is to provide a personal and individual service by developing a long term relationship with our clients. We can ensure you receive expert help and assistance whether you're an individual client, farm, estate, self-employed tradesman, small or large business.

You can contact us by phone, fax or e-mail. Alternatively you can visit us at our conveniently located branch close to junction 25 of the M5. We have free parking available on site. Our office hours are Monday to Friday 9am to 5pm.

Our team

William Hawkins

William is your NFU Mutual Agent and NFU Group Secretary for the Taunton area. He aims to provide a personal, individual service to our clients for their business and personal insurance requirements. William and his team aim to provide a strong client centred ethos and a top quality service from a local base. From manufacturing to farming, estates to private car, they all work on the principle that the client is centre of all that we do. expand text

Caroline Thorne

Caroline has been an Agent at the Taunton branch since November 2015 having previously been part of the customer service team specialising in life lead co-ordination working very closely with the Financial Advisers ensuring that clients' financial services needs were being taken care of. Caroline now visit clients at their home or business address to review their existing policies or to provide quotes for new policies for them, this could range from a small country house with B&B facilities to a large farm with more complex business needs. expand text

Jo Lloyd-Jones

Office Manager
Jo is responsible for the smooth day to day running of the office and the coaching, training and development of the team. She ensures that all customers receive a professional and friendly service from the Taunton office, with the emphasis firmly on customer service. expand text

Lisa Kirk

Claims Handler & General Insurance Adviser
Lisa is our expert Claims Handler within our agency. Should you be unfortunate enough to suffer a loss then Lisa is the person you need to speak to. She also holds all of her licences to be able to look after your insurance needs. expand text

Arlene Hill

Farm & Commercial Insurance Specialist
Arlene holds all of her licences but specialises in farm and commercial insurance. She will also look after you in the event of a claim and should any of your policies be due for renewal you may get a phone call from Arlene offering to review your policy over the phone. expand text

Stella Jones

General Insurance Adviser
Stella is licensed in motor and personal insurance. She will look after any amendments that you need to make to these types of policies as well as dealing with any queries that you may have on them. expand text

Sarah Bridge

Sales Development Consultant
Sarah has worked for NFU Mutual for 7 years. Her role as a Sales Development Consultant is to support the branch in the acquisition and retention of commercial business, and to ensure they provide excellent customer service. This includes visiting clients and managing relationships between the branch and underwriting and claims function. expand text

Clair Bennett

Sales Development Executive
Clair joined the agency in July 2017 and holds various insurances licences including her commercial licence. Clair like Lucy specialises in new business connections and developing commercial business relationships. expand text

Lucy Francis

Sales Development Executive
Lucy has been here at the Taunton agency since September 2017 having previously worked at the Rooksbridge agency and also Isle of Wight agency. Lucy holds all of her insurance licences and specialises in looking after new commercial business customers. expand text

Beth Harris

Personal Assistant to William Hawkins
Beth has been William's PA since 2016. If you need to speak to William but can’t get hold of him then Beth is your point of contact for any of your insurance needs. Beth is fully qualified to look after your motor, personal and commercial insurance. expand text

Lindsey Haigh

Personal Assistant to Caroline Thorne
Lindsey has worked for the branch since 2005 and is a direct link for you to Caroline. Lindsey is fully qualified in all aspects of motor, personal and commercial insurance and specialises in Bespoke Home Insurance for the more complex properties. expand text

Martin Green Dip PFS

Financial Adviser
Martin has over 30 years’ experience in financial services and will be pleased to meet you to discuss your financial planning needs such as investments, retirement planning and Inheritance Tax planning. In addition to personal financial planning, Martin also offers corporate advice to companies and partnerships in areas including company pension schemes, employee benefits packages and investment. expand text

Hayley Amos

Risk Management Co-Ordinator & General Insurance Specialist
Hayley will look after booking you in to see Phil Chalker who is our Health and Safety Consultant. Hayley is also fully licensed and works in partnership with Arlene carrying out renewal revisions over the telephone. expand text

Phil Chalker

Risk Management Services
Phil is the sales consultant for NFU Mutual Risk Management Services. He is able to visit you or discuss over the telephone how we can help you with health & safety and food safety. Risk management is available to all without obligation. expand text

NFU Mutual Financial Advisers advise on NFU Mutual products and selected products from specialist providers. When you contact us we'll explain the advice services we offer and the charges.

For security and training purposes calls may be recorded and monitored.