Helping our customers beat fraud and financial crime

With financial crime an ever-increasing threat, we want to help you protect your information, and help you keep your finances safe.

Here are our top tips to help protect you and your assets:

  • If you’re withdrawing funds to reinvest elsewhere, always ensure the company/people involved are regulated by the Financial Conduct Authority (FCA). You can check this on the FCA website
  • Always confirm the authenticity of an organisation by making independent contact and research to check their details
  • Beware of ‘phishing’ emails, calls and texts. The key things to remember are:

    o  We will never use email or phone calls to ask customers for policy information, bank details or to request the movement of money

    o  You should always independently verify the authenticity of any request for personal information, or for the movement of money, from any institution, Government department or public body

    o  You should never open email links unless you’re sure that the source is trustworthy

    o  If you are being offered a great deal to move money, it’s likely that if it sounds too good to be true, it probably is.

Further help and advice:

  • The Action Fraud website provides updates on current ‘scams’ and a reporting facility if you suspect you’ve been targeted
  • The Financial Conduct Authority - “Be a ScamSmart investor”  offers articles and advice on how to avoid different types of financial scams
  • Take Five - led by FFA UK (Financial Fraud Action UK) and its members with partners CIFAS and the City of London Police. This website offers advice on avoiding financial frauds and scams.