Aberdeen City & Shire

Stephen joined the NFU Mutual Aberdeen City & Shire Agency in September 2020. Brought up on a farm, he loves the outdoors and has spent his career supporting businesses through working in banking, financial services and doing business advisory work. Having built up an understanding of all business sectors across the North East of Scotland, with NFU Mutual he is now specialising in dealing with larger business insurance connections across the farms & estates, food & drink, hospitality & leisure, manufacturing, retail, business services, wholesale & distribution and commercial property sectors. He is the NFU Scotland Group Secretary for Buchan branch.

Tommy became an NFU Mutual Agent in September 2013. Tommy specialises in providing tailored solutions for both commercial businesses and high net worth clients. Tommy can provide support with risk management services and arrange financial health checks both for businesses and private individuals. Tommy enjoys spending time with his family, running and travelling. He is the NFU Scotland Group Secretary for Dee & Don agency supporting local farmers and business clients.

Ross has worked on behalf of NFU Mutual since 2010. He started in the Glasgow claims department and has first-hand experience of the NFU Mutual claims process. Ross joined the agency in 2014 after completing the Future Agent training programme. Ross has a wealth of experience in advising both farming and non-farming businesses on their insurance, risk management and protection needs. He is the Group Secretary for NFU Scotland Aberdeen agency and is the local point of contact for Aberdeen farmers.

Colin joined the NFU Mutual Aberdeen City & Shire Agency in February 2019. Prior to this he held several roles in machinery sales, operational management and commodity trading, all linked to the agricultural sector. Colin specialises in dealing with our larger agricultural businesses, mainly in the farms and estates sector. Out-with work he is a partner in the family farm located near Turriff in Aberdeenshire. He is the NFU Scotland Group Secretary for the Central Aberdeenshire agency.

After 16 years in the oil and gas industry Mark joined NFU Mutual in April 2019. He specialises in providing holistic financial planning and advice covering areas such as protection, planning for retirement, investments and Inheritance Tax and succession planning. Mark can provide a bespoke financial plan for individuals, families and businesses. He enjoys spending time with his family, cycling and walking his border collie.

Colin re-joined the merged Agency in September 2021 to help with the promotion of our financial services proposition to our existing client base. Colin was previously a Financial Adviser with NFU Mutual covering both the Thainstone & Inverurie Agencies up until 2014 and is known to many of our clients.

Tracy joined the previous Thainstone agency in June 2020. Prior to this she worked for a manufacturing and logistics company for 30 years, latterly in site management roles. In her new role as Agency Operations Manager she is responsible for making sure that the office runs smoothly, and most importantly that both existing and new customers get the highest standards of service via our existing relationship and new business teams.

After working in the banking sector for over 30 years, Steven joined the previous Inverurie agency in March 2021. In his new role as Agency Development Manager he is responsible for making sure that our staff are trained to the highest of standards and are meeting the needs of clients through the provision of the appropriate products and services available to us.

Samantha joined the agency shortly prior to our merger in a new dual role to support the Agents with all commercial activities and to drive the agency marketing plan forward via all channels. A previous graduate of Robert Gordon University she has worked in similar roles in aviation and oil and gas across the North East and in the UAE. To maximise the level of support she can provide she is also working towards gaining all general insurance product licences.

After working in the retail sector for 10 years, Bryce joined the previous Inverurie agency in 2018. He is now the senior member of the new business team in the merged Agency responsible for co-ordinating our activity with prospective new clients and ensuring that new business opportunities are dealt with efficiently to maximise conversion and customer retention. Bryce holds his motor, personal and bespoke insurance licences and is currently working towards obtaining his commercial product licence.

Lewis joined the previous Thainstone Agency in November 2020, having previously worked in banking and other customer service roles. Fully licensed in all motor and personal insurance products he supports potential new customers with their general insurance needs in these areas. Lewis, like all our advisers, can also arrange appointments with our NFU Mutual Financial Adviser who can discuss your financial planning requirements such as protection, investments and pensions.

Ryan joined the new merged Agency in October 2021 having recently obtained a degree in Business Management and has spent a short time working in retail sales. Ryan will be spending the next few months gaining his motor insurance licences starting with Private Car and is looking forward to establishing himself in the agency new business team.

After a career working in the retail and banking sector, Mandy joined the previous Inverurie agency in June 2021. Mandy’s role in the agency is to open-up new business opportunities for the agency through following up on all marketing and previous quoting activity with personal customers where the customer has authorised us to do so. She is also involved in supporting Agents with contacting prospective new business clients.

Laura is part of the team and works in conjunction with NFU Mutual’s nationwide team of health & safety professionals to provide advice and solutions to customers on their health & safety requirements.

After working in the farming and equine sector for 20 years, Vivienne joined the previous Inverurie agency in 2000 and is licensed in all personal and commercial insurances. As a senior member of our existing business team she spends a lot of her time supporting commercial clients with changes required to their policies either at renewal or mid-year. Vivienne is also experienced in setting up new commercial policies for both existing and new clients. She is also proficient in claims handling and supports customers in this area.

Ann is the longest serving Customer Account Handler in the office after being with the previous Inverurie agency since 1995. With this experience Ann is a valuable member of the team who can effectively help answer any enquiries regarding home, motor, equine or commercial insurances. She is also trained to handle customer claims with her specialism surrounding home and commercial products.

Having worked in the hospitality sector for 12 years, Joe joined the previous Inverurie agency in 2016. Initially his focus centred on providing motor and home insurance. However, he is now experienced in many of our commercial products and spends a lot of his time working with commercial clients on changes required to their policies either at renewal or mid-year. He is also experienced in setting up new commercial policies for both existing and new small business clients. He also works with our claims team and like all account handlers, can introduce you to our financial adviser or health and safety consultants.

Laura joined the previous Thainstone Agency in September 2020 after spending many years working in customer services. Now fully licensed in all motor and personal insurance products she supports our existing customers with their general insurance needs in these areas. She also supports our local team of risk management professionals who provide advice and solutions to businesses on their health & safety requirements.

Gail joined the previous Thainstone Agency in December 2020, having previously worked in the oil and gas sector as a Legal Project Co-ordinator, providing advice to the business on Insurance Covers and the handling of insurance claims for all UK business units. She has taken this experience into the agency and is heavily involved in supporting customers with their claims and liaising with our central claims departments. Alongside this work Gail takes the lead in the agency for the day to day management of our NFU Scotland branch membership. Gail has also started to work towards gaining her general insurance product licences.