Phone lines closed

Call today: 9:00 am - 8:00 pm

Friday: 9:00 am - 8:00 pm

Saturday: 9:00 am - 12:30 pm

Sunday: Closed

Monday: 9:00 am - 8:00 pm

Tuesday: 9:00 am - 8:00 pm

Wednesday: 9:00 am - 8:00 pm

Saffron Walden

28/28a Gold Street, Saffron Walden, CB10 1EJ

Visit today: 9:00 am - 5:00 pm

Friday: 9:00 am - 5:00 pm

Saturday: Closed

Sunday: Closed

Monday: 9:00 am - 5:00 pm

Tuesday: 9:00 am - 5:00 pm

Wednesday: 9:00 am - 5:00 pm

Welcome to NFU Mutual Saffron Walden agency. Working from the heart of this historic market town, we cover Suffolk, North Essex, East Hertfordshire and South Cambridgeshire.

We combine a range of insurance products for both personal and business customers with a professional approach, committed to exceeding your expectations. We pride ourselves in taking the time to get to know our customers, and realise they appreciate having accessible staff in a local office that they can turn to when they need it most.

NFU Mutual

Our team

Roger Willmott


Roger grew up in the Saffron Walden area and has worked with NFU Mutual since 2001. He has led the Saffron Walden branch since 2008 as the senior agent and NFU group secretary. An expert in all areas of agricultural and commercial insurance, he is also able to introduce you to our branch experts for risk management services and financial advice. Roger takes pride in establishing strong working relationships with local farms and businesses alike, getting to know you personally and understanding your individual needs to provide you with the cover you need. To take advantage of his knowledge and expertise in these areas you can call him or arrange a face to face meeting by contacting the branch. Outside of work Roger, a sports enthusiast, has close links to Saffron Walden Hockey, Rugby and Cricket Clubs and Wendens Ambo Cricket Club.

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Alex Forbes


Alex grew up in Saffron Walden and knows the local area extremely well. Alex has worked in the insurance industry since 2001 and has worked as an NFU Mutual Agent since 2008. He is an expert in all areas of commercial and agricultural insurance and understands the need to get to know his clients personally, in order to ensure we provide the correct cover for their individual business needs. He can introduce you to NFU Mutual experts to discuss risk management for your business or financial services if you’re after protection, pensions and investment products. Available for face to face consultations to provide assistance to new and existing customers, please contact the office to arrange an appointment. Outside of work Alex enjoys keeping fit and spending time with family. 

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Michele Pack

Office Manager

Michele joined the Saffron Walden agency in May 2008 and oversees the running of the office. She is able to assist you on all of NFU Mutual’s range of motor and personal insurances. Michele can also arrange an appointment with NFU Mutual Financial Adviser Neil Walker, if you would like to discuss any of our financial services. When not at work Michele, who lives near Saffron Walden, enjoys taking her dog out for long walks in the countryside.

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David Mathias

Insurance Adviser & Financial Services Coordinator

David joined the Saffron Walden agency in January 2013. David will take the time to discuss all aspects of motor, personal and commercial insurances with you, including policies for public houses, hotels and restaurants, retailers shops, property owners insurance for landlord’s insurance as well as tradesman’s insurance. As the coordinator for NFU Mutual's financial planning services, he is the main point of contact to arrange appointments to discuss your financial needs. If you would like to discuss protecting yourself or your business should the worst happen, or talk to an expert about retirement planning and investments including ISAs, then David can direct you to the relevant person. Consultations are available by telephone or face to face with NFU Mutual Financial Adviser, Neil Walker. David has lived in the South Cambridgeshire area for over 10 years and has experience working on local farms and supporting the rural community. In his spare time David enjoys walks with his dog and if he’s not supporting his local village pub you’ll find him playing for Ickleton Cricket Club.

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Alison Speed

Insurance Adviser & Claims Specialist

Alison has over 40 years' insurance experience; most of this time spent with NFU Mutual, and has expertise in all areas of our insurance range, especially equine insurance. She is one of our office Claims Handlers specialising in commercial claims. Alison is also able to introduce our financial services. Living most of her life in and around Saffron Walden, she likes nothing more than spending her free time with her two horses and dog Pickles out in the countryside.

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Alexandria Hardy

Insurance Adviser & Claims Handler

Alexandria has been with NFU Mutual since December 2015, and joined the Saffron Walden agency in June 2017 following a move to the area. Alex is more than happy to discuss our motor and personal insurances as well as being able to discuss some commercial insurances. Alongside this she is able to deal with claims in the office. When Alexandria is not at work, she enjoys spending time reading and when the weather allows to be outdoors, exploring the Suffolk and Essex area or travelling back to Derbyshire to visit family and friends in the Hills and Dales.

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Sandra Marsh

Accounts & Administration Assistant

After 27 years' experience in the financial services industry, Sandra joined the team at the beginning of 2012 and deals with all our financial accounts. Sandra also handles the renewals for the branch. Having lived in the Saffron Walden area all her life, Sandra enjoys taking long walks around the countryside as she has a keen interest in wildlife. She also has a long standing connection to Saffron Walden Town Band.

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Claire Parke

Customer Services Adviser

Claire joined the Saffron Walden office in 2018 and is ready to handle your enquiries and quotes for our motor and home insurance policies. Claire can also introduce you to the financial services we offer. When Claire is not at work, she enjoys the theatre, and keeping active. As a mother of two daughters her spare time is filled with family, and walking her two dogs in the Essex countryside.

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Renata Kelly

Customer Services Adviser

Renata also joined the Saffron Walden team in 2018 moving over from Ireland. Renata has several years' insurance experience working at AXA. Renata is happy to help you with quotes and enquiries for our motor and home insurance policies. In her spare time Renata enjoys going to the cinema and exploring the local countryside with their dog. 

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Lisa Vizard

Risk Management Consultant

Lisa is our NFU Mutual Risk Management Services sales consultant covering the east region and will advise on a wide range of health and safety products. Lisa can provide your business with a fully tailored service to ensure you are fully compliant in matters of heath & safety in the workplace.

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Neil Walker

Financial Adviser

As an NFU Mutual Financial Adviser, Neil can offer products not open to the wider market. Neil will tailor a financial plan that’s personal to your circumstances, and will work with you to adapt to changes in your life. We know that a good relationship develops over time. This means that getting to know you, your family and your business is an essential part of the financial planning process. Neil will take time to review your pensions and investments, including help with retirement planning and tax efficiency. To see how he can help you please call the Saffron Walden branch.

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