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Local branches. Local knowledge.

We've built our reputation on providing a no-nonsense service to all customers.

Our network of over 300 branches throughout the UK lets us be there for you, in person and always with expert local knowledge.

We have been looking after our customers' insurance for over a century and helping them plan for the future for the last eighty years. Talking to individuals, organisations and businesses, we've learnt there are a few things you just have to get right.

It's all about the detail

We never claim to be the cheapest, but we do make sure we provide cover that includes all the important things. We never forget why insurance is there - to help you out when you need it.

Our no-nonsense approach

We always aim to pay you quickly, so you can get back to normal as soon as possible.

Our Awards and Accolades

Winning awards and accolades is one way of being recognised for the high standards of customer service and cover which NFU Mutual provides. NFU Mutual takes pride in this recognition.


Which? Insurance Provider of the Year 2016

NFU Mutual has beaten some of Britain's biggest names in insurance to win the prestigious Which? Award for Insurance Provider of the Year 2016. The Which? Awards are independent and unlike any other industry awards a company cannot nominate themselves. 

The shortlist is chosen by a number of experts based on factors such as research, testing, best buys and feedback from Which? members and the general public.


Which? Recommended Provider for Home Insurance

We've been a Which? Recommended Provider for Home Insurance in every home insurance survey since 2010.

Which? recommends insurance providers that offer both a high quality product and standard of service.


Which? Recommended Provider for Car Insurance

In January 2017 we were named Which? Recommended Provider for Car Insurance.

Which? combines their latest customer satisfaction results along with an assessment of each provider's policies to select the best providers on the market.



Moneywise Customer Service Awards

NFU Mutual picked up an award from the Moneywise Customer Service Awards 2016, winning Most Trusted Home Insurance Provider for the fourth year.


Defaqto 5 Star Ratings

We are proud of the fact that several of our general insurance products have achieved the maximum 5 Star Rating from Defaqto, a leading UK independent financial research company. When you see a Defaqto 5 Star Rating, you can be sure it offers excellent cover.

Auto Express Best Car Insurer 2016

NFU Mutual, a previous nine time winner, has been named Best Car Insurer in the 2016 Auto Express Driver Power Survey.