Mutual Direct Policyholders

How can we help?

What would you like to do?

Which product would you like to talk to us about?

Make a general enquiry

Only the policyholder or an individual authorised by the policyholder can make changes to an existing policy. 

Make a mid-term adjustment

Only the policyholder or an individual authorised by the policyholder can make changes to an existing policy. 

Renew your policy

How do you pay your premium?

Do you need to make us aware of any changes before you renew?

Are you the policyholder?

Are you authorised to make amendments to the policy?

Legal expenses insurance

If you have a legal expenses claim or you need advice, please call the DAS helpline on 0117 934 0573. DAS Legal Expenses Insurance Company Ltd provide this free service for our members. Their claims office is open 9am-5pm, Monday to Friday and the helpline is open 24/7.

Home and Lifestyle policyholders with Home Emergency Cover

Only applicable if additional premium has been paid

Please refer to your policy schedule to confirm whether cover is in force.

This service provided by ARAG plc offers a 24-hour domestic heating and plumbing helpline.

You can use the helpline by calling 0330 303 1468.

Even if you’re not making a claim for your own losses, you may find yourself facing a claim from the other person involved. We will give you help and advice and deal with any claims made against you.

Glass repair and replacement 

You can book a hassle free appointment online with a technician from Autoglass or National Windscreens, our preferred glazing suppliers.

A claim to repair or replace your car windscreen will not affect your no claims discount. Find out more about glass repairs in our motor claims guide.

New Vehicle Details

Removal of driver

Substitution of vehicle

What is the new address of where the vehicle will be insured? 

What is the new address of the property you would like to insure?

Addition / change of horse

Has the car been modified in any way?

New Driver Details

Does the driver have any DVLA-reported medical conditions or disabilities?

Does the new driver have any claims or convictions in the last five years?

Are you the legal owner and keeper?

What will the new driver use the car for?

What address will the vehicle be insured at?

Where will the vehicle be kept overnight?

Do you want to opt for a voluntary accidental damage excess on this vehicle in order to reduce premium?

Would you like to upgrade from standard Mutual Assist Road Rescue?

What kind of property do you want to insure?

How many bedrooms does the property have?

What additional level(s) of cover would you like to add to the policy?

Policyholder's details

What address is currently associated with your policy?

When would you prefer to be contacted about your enquiry?

Please note: no policy changes or claim intimations are completed until you have heard back from NFU Mutual.

By submitting this form you are happy for us to contact you regarding your enquiry.

To find out more about how we use your personal information, please read our Privacy Policy Information.