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Contact us


Call us free
8am-8pm (Mon-Fri)
9am-12:30pm (Sat)

Don't hesitate to get in touch

We're always keen to communicate directly and personally with our clients.

Contact us and you'll always receive a personal response from someone qualified to help.

How would you prefer to contact us?

Call your local branch

When you contact us we'll explain the advice services we offer and our charges.
NFU Mutual Financial Advisers advise on
NFU Mutual products and selected products from specialist providers.

For security and training purposes calls may be recorded and monitored.

Christmas Opening Hours

Over the festive period, our Mutual Direct contact centre will be open at the following times:

Friday 23rd December - open 8am – 5pm
Saturday 24th December - closed
Monday 26th December - closed
Tuesday 27th December - closed

Wednesday 28th December - open 8am – 8pm
Thursday 29th December - open 8am – 8pm
Friday 30th December - open 8am – 8pm
Saturday 31st December - open 9am – 12:30
Monday 2nd January - closed
Tuesday 3rd January  - open 8am – 8pm

Contact us by phone

Existing NFU Mutual Direct customers

Call us on 08082783641*
8am - 8pm weekdays, 9am - 12.30pm Saturday

For enquiries about investments, pensions and protection

Call us on 08082528113*
8:30am - 6pm (Monday-Friday)

Life Services fax number: 01789 455893

*You may be contacted by an NFU Mutual Financial Adviser or Customer Telephone Adviser, who can provide information on NFU Mutual products and services and in special circumstances those of other providers.

For security and training purposes telephone calls may be recorded and monitored.

How to make a claim

Go to the claims page to find out what to do in the event of a claim.

How to make a complaint

We set ourselves high standards but are the first to admit that mistakes can happen. If you are unhappy with any aspect of our service please tell us immediately and give us the chance to put things right.

Contact Head Office


Tiddington Road
Stratford upon Avon
CV37 7BJ


01789 204211 *

* For security and training purposes calls may be recorded and monitored.